Customer Care

Shipping & Delivery:

To major cities within SA – R120.00

Cities and Towns outside major areas in SA – R150.00

Delivery to addresses within SA.

If you place your order online or over the telephone before 2pm, your jewellery will arrive within the two days.(Monday to Friday, excluding Bank Holidays) 

Delivery time is subject to product availability and clearance of payment.

If you place your order on Friday after 2pm, it will be processed on Monday and delivered on Tuesday.

Parcels will need to be signed for in person, so please state a delivery address, where you will be present at the time of delivery (home or work). In the event that no-one is available to receive your item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

Privacy & Security:

Your privacy is very important to us and therefore any information that you upload on our website including any payment card information will be stored on a secure server. Our secure server encrypts your identity number and payment card details in order to minimise the risk of unauthorised disclosure or interception. Our website makes use of ‘cookies’ which collect data about the device that you use to access our website. The cookies minimise the possibility of unauthorised access to, and disclosure of, your personal information. We will not disclose, sell or rent your personal information to third parties without your consent unless we are compelled to do so by law. We may do so if you have granted consent thereto.

Returns & Replacements:

If you are for any reason dissatisfied with an item purchased from our website you may return it to a Tanya Wheeler store for a replacement or exchange, provided you have the original tax invoice, and items are returned in a saleable condition within 7 days of purchase.Should you not have an invoice, we will be happy to exchange your purchase at the current system price. Gift cards purchased will not be refunded.

Confirmation of Orders:

Orders placed online constitute your offer to purchase subject to these Terms. Your offer is deemed to have been accepted by us when you receive our confirmation of your order. Failure by us to formally confirm or notify acceptance shall not affect the validity of the sale or the enforceability thereof.

The item has been added to your shopping bag.

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